RETURN & EXCHANGE POLICY
COSTAN footwear is made with considered materials and handcrafted processes. Minor differences in texture, finish or colour can be part of the character of a handcrafted pair and are not automatically considered defects.
ELIGIBILITY
• Return or exchange requests should be raised within 7 days of delivery.
• Products should be unused, unworn outdoors and returned with original packaging and supplied accessories.
• Products marked final sale, customised or otherwise excluded at the time of purchase may not be eligible.
• Return eligibility currently applies to qualifying orders delivered within India.
QUALITY PROMISE
Every pair is checked before dispatch. If you receive a product with a genuine manufacturing or fulfilment issue, contact customer support with your order number and clear photographs.
MANUFACTURING-DEFECT WARRANTY
Qualifying manufacturing defects such as stitching failure or sole-separation issues may be covered for up to one year, subject to inspection.
The warranty does not cover normal wear, accidental damage, misuse, incorrect care, excessive water exposure, alteration or damage caused after delivery.
HOW TO START A RETURN OR EXCHANGE
1. Contact customer support with your order number and reason for the request.
2. Share photographs where a quality or damage issue is involved.
3. Packaging Requirement: Please ensure the entire box (including any free goodies) is packed and ready for return. Sneakers returned without original packaging or complimentary items will not be accepted.
4. Follow the pickup or return-shipping instructions provided by the support team.
5. After the item is received and inspected, the eligible refund or exchange will be processed.
NOTE
Minor imperfections and slight color differences are part of our handcrafted process and not considered defects.
REFUNDS
Approved prepaid refunds are normally returned to the original eligible payment method. COD-order refunds may be handled through an available refund method or store credit, depending on the current payment and operations setup.
Bank or payment-provider processing times can apply after a refund is initiated.
CANCELLATION
An order may be cancelled before dispatch where operationally possible. Once shipped, the return process applies.
For the latest support details, please use the Contact page.
