PRIVACY POLICY
We respect your privacy and aim to handle personal information responsibly when you browse our website, contact us or place an order.
INFORMATION WE MAY COLLECT
We may collect information such as your name, email address, phone number, billing or shipping address, order information and communication preferences.
Payment information is handled through authorised payment providers. Full card details should not be stored directly by COSTAN.
We may also collect technical and usage information such as browser type, device information, pages viewed and cookie data to improve website performance and shopping experience.
HOW WE USE INFORMATION
Your information may be used to:
• Process, confirm and deliver orders.
• Provide customer support and respond to enquiries.
• Send order, payment, delivery or service updates.
• Improve products, website performance and customer experience.
• Send marketing communication where you have chosen to receive it.
• Prevent fraud, misuse and security issues.
• Meet legal, accounting and regulatory requirements.
SERVICE PROVIDERS
We may share the minimum information required with trusted providers involved in payments, website hosting, analytics, communication, logistics, fulfilment and customer support.
We do not sell personal information for third-party marketing.
COOKIES
Cookies and similar technologies can help remember preferences, understand website usage and improve functionality. Browser settings can be used to restrict cookies, although some website features may then work differently.
DATA SECURITY
Reasonable technical and organisational measures are used to protect customer data. No internet-based system can guarantee absolute security, so we continually review how information is handled.
YOUR CHOICES
You may contact us to request access, correction or deletion of personal information where applicable. You can also unsubscribe from promotional communication at any time.
POLICY UPDATES
This policy may be updated when our services, technology or legal obligations change. The latest version published on this website will apply.
CONTACT
For privacy-related questions, please contact our customer support team through the Contact page.
